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Frequently Asked Questions
Getting Started
How do I create an account on ChekiKeja?
What are the different types of user accounts?
Is it free to create an account?
How do I reset my password?
For Clients
How do I find and hire a professional?
How do service requests work?
What if I'm not satisfied with the service?
How do I track my service requests?
Can I manage multiple properties?
For Professionals
How do I get verified as a professional?
How do I set my rates and availability?
How do I respond to service requests?
How do I build my portfolio?
When and how do I get paid?
For Landlords
How do I manage multiple rental properties?
Can my tenants submit maintenance requests directly?
How do I schedule preventive maintenance?
Can I have preferred professionals for my properties?
For Merchants
How do I list my products for sale?
How do I manage orders?
How do I handle inventory management?
Can I offer bulk discounts to repeat customers?
Payments & Billing
What payment methods do you accept?
How are service fees calculated?
When are payments processed?
Can I get invoices for my transactions?
What if there's a payment dispute?
Security & Privacy
How do you protect my personal information?
How do I enable two-factor authentication?
Can I control who sees my profile information?
How do you verify professionals and merchants?
Technical Support
The website is not loading properly. What should I do?
I'm not receiving email notifications. Why?
The mobile app is not working correctly.
I can't upload photos. What's wrong?
Still Need Help?
Can't find what you're looking for? Our support team is here to help you.
Response time: Within 24 hours via email, 2 minutes via live chat